Refund policy
Yes. Since you're using Qikink + Shopify + POD clothing, I'd avoid promising a blanket 30-day return if Qikink doesn't support customer-initiated returns for reasons like change of mind or wrong size.
Here is a cleaner version you can paste into your Shopify policy page:
Return & Refund Policy
Last updated: August 12, 2026
At Leistora, our products are made especially for you after your order is placed. Because our products are print-on-demand, we carefully inspect and process orders to ensure you receive the product you purchased.
If you receive a product that is damaged, defective, misprinted, or different from what you ordered, we're here to help.
1. Returns
As our products are made to order, we generally do not accept returns or exchanges for:
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Change of mind
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Incorrect size selected by the customer
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Incorrect color selected by the customer
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Personal preference
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Products that have been worn, washed, altered, or damaged after delivery
Please carefully check the size chart and product details before placing your order.
2. Damaged, Defective, or Incorrect Products
If you receive a product that is:
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Damaged during delivery
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Defective
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Misprinted
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Incorrectly manufactured
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Different from the product you ordered
please contact us at leistora.in@gmail.com as soon as possible after receiving your order.
To help us investigate the issue, please provide:
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Your order number
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A description of the problem
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Clear photos of the product
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Photos of the packaging
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An unboxing video, if available
We will review your request and, where the issue is confirmed to be a manufacturing, printing, fulfillment, or delivery error, we may provide a replacement or refund.
3. Reporting a Problem
Please report damaged, defective, misprinted, or incorrect products as soon as possible after delivery.
Claims may require photographic evidence and other information so that we can verify the issue with our fulfillment partner.
Please do not send the product back before contacting us and receiving return instructions.
4. Wrong Size or Change of Mind
Because our products are made specifically after an order is placed, we cannot generally accept returns or exchanges when:
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You selected the wrong size
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You selected the wrong color
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You changed your mind
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You no longer want the product
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You ordered by mistake
Please review the product description and size chart carefully before completing your purchase.
5. Product Care
To help maintain the quality of your Leistora product, please follow the washing and care instructions provided with the product.
Damage caused by improper washing, drying, ironing, bleaching, or general misuse may not qualify for a replacement or refund.
6. Refunds
If your refund is approved, we will process it to your original payment method.
After we approve the refund, the time required for the funds to appear in your account may depend on your bank or payment provider.
If you have not received your approved refund after the expected processing period, please contact us at:
7. Replacements
If your product is confirmed to have a manufacturing, printing, fulfillment, or delivery issue, we may offer a replacement instead of a refund.
The resolution will depend on the nature of the problem and the information provided with your claim.
8. Return Shipping
If we determine that a product needs to be returned, we will provide you with specific instructions regarding the return.
Please do not send products to an address found online or to our fulfillment partner without first contacting us.
This is important because return instructions may vary depending on the order and the reason for the return.
9. Order Cancellation
If you want to cancel your order, contact us as soon as possible at:
Because our products may enter production shortly after an order is placed, we cannot guarantee that cancellation will be possible.
Once an order has entered production or has been shipped, cancellation may no longer be possible.
10. Contact Us
For questions regarding returns, refunds, replacements, damaged products, or incorrect orders, please contact:
Leistora
Email: leistora.in@gmail.com
Please include your order number in your email so we can assist you more quickly.
Thank you for shopping with Leistora.